Product Questions

We are just as excited as you are for you to receive your Hoddie, and we’ve dressed it up for the occasion! Your Hoddie will be tied up in a beautiful ribbon bow, and is secured in your own personal storage bag - we want everyone to feel like their Hoddie delivery is special, even if it's a gift to yourself!

Size Guides
Our awesome Hoddies (adult size) are currently a one size fits most design, which is loosely based on a size 6XL hoodie. This design is ideal for those 14 years and above. The Kids Hoddies are 30% smaller than the original Hoddie and are designed for children aged from 3 to 13 years old. Please see below for further details of our sizing! All of our Hoddies are made individually with love so there may be a slight size variation per Hoddies

Care Instructions
Been living, sleeping, and eating in your Hoddies for 3 weeks non stop and only taking it off to go in the shower (hopefully!)? You can find all care instructions on the inner tag of your Hoddies, however standard care options for our Hoddies are as follows:

-Hand or machine wash in cold water
-If machine washing, ensure a gentle cycle is selected
-Use only mild detergents (approved for wool/ silk)
-Avoid mixing with other colours
-Do not tumble dry
-Do not iron

Do not dry clean
However if you really want to best preserve the cuddliness and softness of the Hoddies for as long as possible, we recommend hand washing it in cold water.
Missed out on your favourite pattern, and now the world just seems that little bit colder? Don’t worry, we continuously restock all patterns, so keep an eye out on the website for when they will be available again.
We love our furry friends, and we know you do too! All Hoddies are made with cruelty-free vegan Sherpa-fleece and flannel-fleece. So it feels like you’re cuddling a fluffy sheep, but nicer :)
Oh dear, you can definitely tell the ones who haven’t experienced the Hoddies themselves yet! We can promise you, Hay Hoddie is worth every penny. Gone are the days of shivering in your pyjamas with holes in them that you can’t quite justify throwing away - we ensure to source only the best possible materials for our adorable Hoddies so that they are designed to last! Once you put that soft, marshmallow-y fluff blanket over you, you’ll know exactly what we’re talking about.
Apart from being made with clouds and marshmallows, our Hoddies are made from a premium sherpa fleece interior and soft flannel fleece exterior. Don’t be fooled by the word ‘sherpa’ though - this is a completely cruelty-free and vegan version of sheep’s fleece made from polyester, so rest assured no fluffy friends are now hairless from the making of your Hoddie.
Have a special someone who you think needs an Oodie in their life (or just trying to earn some major brownie points)? Hay Hoddies is the perfect gift! You can ship an Hoddie directly to that lucky lad or lady by entering their address as the shipping address, and your own as the billing address. All Hoddies come automatically wrapped with a beautiful ribbon bow and personal storage bag too, plus we don’t include any value invoices inside the bag as any receipts are sent directly to your own email address. It’s that easy!

Returns and Exchanges

We offer free returns for 10 days from date of delivery/receiving of order.

However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:

1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order

2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.

3. Item(s) must be in the original packaging, which must be in original condition.

This includes attached swing tag, bow branded dust bags, shoe boxes and jewellery packaging. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition
Sadly, we know that sometimes the Hoddies is just not quite the right fit for some people. You can certainly return your Hoddies to us for a full refund, provided it is returned within 30 days.

*Please note: all Hoddies must be returned in as new condition, with the swing tag, original bag and bow to be eligible for a return.
Another pattern caught your eye? It happens – trust us, our wardrobes are full of them! You can certainly return your Hoddies to us for an exchange to a new pattern, provided it is returned within 30 days.

*Please note:all Hoddies must be returned in as new condition, with the swing tag, original bag and bow to be eligible for a return. .
We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (e.g e-sawa) directly


All jokes and puns aside - your privacy and security is our highest priority. We use Paypal Payments, e-sawa, debit and credit card payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.
We accept the good old-fashioned methods of payment, e-sewa, cash on delivery, KHALTI PAYMENT and few others you can see on the checkout page as well that can be used for online transactions.
Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save

Contact Us

Something not quite right with your order? Don’t worry, our Hoddies team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.
These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfilment partner you will need to go through our returns process.

As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.
Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! Our email contact is This also allows us to keep a paper trail for your issue so we can help you as best we can. We answer emails from Melbourne to Malta, so we can sometimes have some slight delays in response time. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!
Want fun, pun-filled, and always adorable emails straight to your inbox (plus stacks of awesome offers and discounts!)? Of course you do! You can sign up to our mailing list by emailing us at and asking to jump on board. Inbox hitting 1k and doing a spring clean of all those businesses you’ve signed up for? You can also unsubscribe or request fewer emails by going to the bottom of any of our emails and clicking the ‘unsubscribe me’ link - (we’ll miss you though!).